Privacy Policy
The Westbrooks Way ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at thewestbrooksway.com, use our services, or interact with us in any way. By using our website or services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us, as well as certain information automatically through your use of our website. The types of information we may collect include:
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a. Personal Identification Information
Full name and email address
Phone number
Business or company name and related business information
b. Payment Information
When you purchase services from us, payment information (such as credit or debit card details) is collected and processed securely through a third-party payment processor, SQUARE. We do not store, retain, or have direct access to your full card number or sensitive payment credentials. All payment transactions are encrypted and handled in accordance with applicable security standards.
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c. Resume and Address Information
In connection with our hiring systems and HR consulting services, we may collect resumes that include personal details such as home address, city, state, and ZIP code. This information is collected either when you apply for a position with The Westbrooks Way directly, or when our clients submit candidate materials as part of a hiring project we are supporting. Resume data is used solely for its intended employment-related purpose and is handled with strict confidentiality.
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d. Automatically Collected Information
When you visit our website, we may automatically collect certain technical data such as your IP address, browser type, device information, and pages visited. This is done through analytics tools such as Google Analytics to help us understand how visitors use our site and improve our services.
2. How We Use Your Information
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We use the information we collect for the following purposes:
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- To provide, deliver, and improve our business consulting and SOP development services'
- To process payments and fulfill service agreements.
- To communicate with you about your inquiries, bookings, and projects
- To send newsletters, updates, or marketing communications (only with your consent)To schedule discovery calls and client meetings.
- To evaluate candidates during our internal hiring processes
- To support client hiring and onboarding projects where applicable.
- To comply with applicable legal and regulatory obligations
- To analyze and improve our website performance and user experience
3. How We Protect Your Information
We take the protection of your personal information seriously. The Westbrooks Way implements reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. We comply with all applicable federal and state laws and regulations governing the protection of personal information.While no method of data transmission or storage is 100% secure, we are committed to following industry best practices to keep your information safe. We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing purposes.
4. Third-Party Tools and Service Providers
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To operate our business effectively, we use trusted third-party platforms that may collect or process certain personal information on our behalf. These include:
- Payment Processor (e.g., SQUARE): For secure payment collection and invoicing
Scheduling Tool (e.g., Calendly, Wix Forms, Wix Calendar, Google Meetings): For booking discovery calls and appointments
Email Marketing Platform (e.g., Hubspot, GMAIL, Wix Email): For newsletters and client communications
Website Analytics (e.g., Google Analytics): For understanding website traffic and usage patterns
Each of these providers has their own privacy policies governing how they handle your data. We encourage you to review their policies. We only work with providers who maintain appropriate data protection standards.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable data protection standards
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the appropriate data protection authority
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-To exercise any of these rights, please contact us using the information provided below.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make updates, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: connect@thewestbrooksway.com
Website: thewestbrooksway.com
For privacy-related inquiries, please use the contact form on our website or reach out directly via our listed business email.