The Westbrooks Way
Refund Policy
At The Westbrooks Way, we are committed to delivering high-quality, customized business operations consulting. Because our work is tailored specifically to each client’s needs, we have established the following refund policy to ensure clarity and protect both parties. By engaging our services, you agree to the terms outlined below.
1. Deposits & Initial Payments Are Non-Refundable
All deposits and initial payments made to begin services are non-refundable, no exceptions. These payments secure your project on our schedule, cover preparatory work, and represent a commitment of time and resources that cannot be recovered once work has begun.
This applies to:
- Project-based engagement deposits
- Retainer setup or first-month payments
- Payments for intensives or workshops made at the time of booking
Once a deposit or initial payment is made and work has commenced, that payment will not be returned under any circumstances.
2. Client-Initiated Cancellations
If you choose to cancel services at any point after work has begun, the following applies:
Services Rendered — No Refund
No refunds will be issued for any work that has already been completed, delivered, or is in progress at the time of cancellation. This includes research, drafting, revisions, strategy sessions, consulting calls, and any other billable activity performed up to the cancellation date.
Unfinished Services — Refund at Our Discretion
For portions of a project that have not yet been started or delivered at the time of cancellation, a partial refund may be considered at the sole discretion of The Westbrooks Way. Any such refund determination will take into account:
- The amount of preparatory or administrative work already completed
- Time allocated and blocked for the project
- Resources or tools engaged on your behalfThe stage and timeline of the overall project
There is no guarantee of a refund for unfinished services. If a partial refund is approved, it will be issued within fourteen (14) business days of the cancellation notice.To cancel services, written notice must be submitted via email or through your established communication channel with us. Verbal cancellations will not be accepted.
3. Payment Disputes & Chargebacks
The Westbrooks Way has a strict no-dispute policy. By engaging our services and submitting payment, you agree to resolve any billing concerns directly with us before initiating any dispute, chargeback, or claim through your bank, credit card company, or payment processor.
If a payment dispute or chargeback is filed without first contacting us in good faith to resolve the issue, the following consequences apply:
- You will be immediately and permanently disqualified from engaging The Westbrooks Way for any future services
- Any work in progress will be halted immediately and final deliverables will be withheld pending resolution
- You may be subject to additional fees to cover costs incurred as a result of the dispute process, including but not limited to administrative fees and chargeback penalties
- The Westbrooks Way reserves the right to pursue legal action to recover amounts owed, dispute-related costs, and any applicable damages
If you have a concern about a charge, please contact us directly at billing@thewestbrooksway.com before taking any action with your financial institution. We are committed to resolving legitimate billing issues promptly and professionally.
4. Exceptions
The Westbrooks Way recognizes that extraordinary circumstances can arise. In the rare event that we are unable to deliver services due to reasons on our end, any unused portion of fees paid will be refunded in full within fourteen (14) business days. This is the only circumstance under which a guaranteed refund is extended outside of the terms above.
5. Agreement to This Policy
By submitting payment or signing a proposal with The Westbrooks Way, you acknowledge that you have read, understood, and agreed to this Refund Policy in full. This policy is incorporated into and should be read alongside our Terms & Conditions, available at thewestbrooksway.com.
6. Questions
If you have questions about this policy or a billing concern, please reach out before taking any action:
The Westbrooks Way
Website: thewestbrooksway.com
Email: billing@thewestbrooksway.com | connect@thewestbrooksway.com
Please use the contact form on our website or your established communication channel with us.