Accessibility Statement
The Westbrooks Way is committed to ensuring that our website and services are accessible to everyone, including individuals with disabilities. We believe that every person deserves equal access to information and the opportunity to engage with our business without barriers.
This Accessibility Statement describes the current state of accessibility at thewestbrooksway.com, the steps we are actively taking to improve, and how to reach us if you need assistance.
1. Our Commitment
We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA — the internationally recognized standard for web accessibility. These guidelines define how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.
Our website is built on the Wix platform, which includes built-in accessibility features and ongoing improvements to support assistive technologies. We leverage these platform-level features as part of our overall approach to accessibility.
2. Current Accessibility Status
We are transparent about where we are in our accessibility journey. Our website is partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some areas of the site may not yet fully meet the standard, and we are actively working to identify and address those gaps.
Areas we are currently focused on improving include:
- Full keyboard navigation support across all pages and interactive elements
- Ensuring all visual elements have accurate and descriptive alternative text
- Improving the accessibility of contact and booking forms for screen reader users
- Ongoing review of color contrast and text legibility across all pages
We are committed to making continuous improvements. This statement will be updated as our accessibility efforts progress.
3. Accessible Features Currently Available
The following accessibility features and accommodations are currently in place:
- Screen reader-friendly text: Our written content is structured to be compatible with commonly used screen readers
- Large print documents: Key documents and resources are available in large print format upon request
- Downloadable PDF resources: Select materials are available as downloadable PDFs for offline access and use with assistive tools
- Clear, plain language: All content is written in plain, straightforward language to support readability and comprehension for all users
- Logical page structure: Pages use consistent heading hierarchy and layout to support navigation by assistive technologies
4. Known Limitations
While we strive to make our website as accessible as possible, we acknowledge the following known limitations:
- Some interactive elements may not yet be fully optimized for keyboard-only navigation
- Certain third-party tools embedded in our site (such as scheduling or payment widgets) are managed by external providers and may have their own accessibility limitations outside of our direct control
We are actively working with our platform and service providers to address these limitations and improve the overall experience for all users.
5. Requesting Accommodations or Assistance
We want to ensure that no one is excluded from accessing our services or content due to a disability or accessibility barrier. If you experience difficulty using our website or need content in an alternative format, we encourage you to reach out to us directly.
When contacting us, please include:
- A description of the accessibility barrier or difficulty you encountered
- The specific page or area of the website where the issue occurred
- Your preferred contact method and any specific format or accommodation you are requesting
We will respond to all accessibility inquiries within five (5) business days and will make every reasonable effort to provide the assistance or alternative format requested.
To request an accommodation or report an accessibility concern, please use the contact form at thewestbrooksway.com or reach out through your established communication channel with us.
6. Third-Party Tools & Content
Our website integrates third-party tools for scheduling, payment processing, email communications, and analytics. While we select providers that prioritize accessibility, we cannot guarantee the full accessibility of third-party platforms. If you encounter an accessibility issue with any embedded tool, please let us know and we will do our best to provide an alternative means of access.
7. Our Ongoing Efforts
Accessibility is not a one-time task, it is an ongoing commitment.
The Westbrooks Way is dedicated to:
- Regularly reviewing our website for accessibility issues
- Incorporating accessibility best practices into any new content or features we add
- Staying informed on updates to WCAG guidelines and platform accessibility improvements
- Responding promptly and respectfully to all accessibility feedback and requests
8. Feedback & Contact
Your feedback helps us improve. If you have suggestions, encounter a barrier, or would like to share your experience accessing our website or services, we welcome your input.
The Westbrooks Way
Website: thewestbrooksway.com
Email: connect@thewestbrooksway.com
Please reach out to us regarding any accessibility needs or concerns. We are committed to making your experience with The Westbrooks Way a positive and inclusive one.